Work

In the second half of 2023, I developed the PMO as a Service concept to deliver a tailored Project Management Office (PMO) solution for Rio Tinto Aluminium, featuring innovative elements such as bespoke service blueprints, agile integration methods, and industry-specific adaptations designed to meet the unique challenges of mining project delivery. This initiative was a speculative design aimed at strengthening our bid for Atturra to provide a Managed PMO as a Service, showcasing our capability to meet complex, industry-specific challenges.

An Australian Agency was struggling with understanding if its procedures and processes were being followed, if they were relevant to the tasks and how and where they might improve. I developed the service blueprint, UX, wireframes and product backlog to develop a digital verification application.

The Australian Antarctic Division (AAD) faced significant challenges in managing doctrine and standard operating procedures (SOPs). These challenges included inconsistent documentation, a lack of version control, and difficulty in distributing critical information to expeditioners. To address these issues, I developed a plan to digitise doctrine using global best practices, ensuring safer and more effective operations in the harsh Antarctic environment.

A commonwealth government agency struggled to maintain their fit and proper person tests. The research was slow and often became out of date the moment it was completed. Not anymore.

The University of Canberra was struggling with collaboration and knowledge management. There was no consistency or standards in the digital tools and behaviours being used. I changed that and helped the university collaborate digitally.

At UC travel processes were difficult and bureaucratic. After implementing the new UC travel platform with approvals and workflows that all changed.

A vehicle manufacturer was having quality issues with installing airbags. This problem led to the development of a whole new class of smart drill driver.